SUPPORT
Help, from a person.
Merestone is made by one person, and the email below reaches him. Say what you were doing, what you expected and what happened instead, and it gets fixed.
For anything: a bug, a wrong boundary, a licence question, a purchase that did not arrive, a wording that reads badly in your language.
Getting started on the web
- Open the map, choose a country and switch on a preset. The free layers need no account.
- Tap any shape for its record: name, code, area, and a link to the publisher's own page where the publisher provides one.
- Sign in with your email to unlock the Pro layers you own. No password: a link arrives by email and you stay signed in for 30 days on that device.
- The link in the address bar carries your view. Copy it to send a colleague exactly what you are looking at.
Common questions
A layer says it is waiting for zoom.
Dense national layers hold back until you zoom in, so the map stays fast and the publisher's service is not asked for the whole country at once.
A layer shows nothing where I expected something.
Check the layer's own page for what it covers: some datasets are one nation or one region only, and each page says so. If the publisher's service is down, the layer says so on the map rather than drawing an empty area.
Is this the same data as the government sites?
Yes. Merestone asks the same official services, live. It is an independent product, not affiliated with any agency, and boundaries should be verified against the official source before professional reliance.
I bought Merestone Pro in the app. Does the web know?
Not yet. Purchases made through Apple stay in the app for now; the link between app purchases and the website is being built. Purchases made on the website follow your email to any browser.
How do I cancel Merestone Worldwide?
Bought on the web: open your account page and choose Manage subscription, which opens Stripe's own page. Bought in the app: Settings on your iPhone, iPad or Mac, then Subscriptions under your Apple Account.
Does the website work offline?
No. The app does: it downloads layers for use with no signal. The website shows what the services answer right now.
Something is wrong in the Spanish, Portuguese or French.
Please say so, with the page and the sentence. A wording report is the most valuable email this product receives.
In the app
The app on iPhone, iPad, Mac and Apple Watch has its own support page and a Send feedback form in Settings that fills in your version for you.